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Senior Analyst, Client Processing
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We’re seeking a future team member for the role of Senior Analyst, Client Processing to join our ALTS TA LUXEMBOURG team. This role is located in Luxembourg – Hybrid model.
The AIS Assistant Team Manager is responsible for supporting the Team Manager with the day-to-day management of one team within in the AIS TA department, who provides investor relations services (transfer agency) to multiple Clients currently serviced by the business.
In this role, you’ll make an impact in the following ways:
Day-to-Day Responsibilities include:
- Manage the usual TA operations occurring in Private Market funds
- This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes capital calls, return of capital, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions.
- TA are also responsible for reconciling trade information received with the clients expected transactions and monies received from investors.
- Additional responsibilities include written and oral correspondence with the fund and investors regarding transactions, performance and statement reporting.
- Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle.
- The selected candidate will have to support the team by performing non-managerial tasks on a regular basis.
- Experience with Outsourced/Delegation Work Model is of advantage
Client Service Management
- The successful candidate will promote excellent client service standards, a customer focused ethos and advocate best practice at all times within the group.
- Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. May assist in process improvement for the function.
- Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs
- Liaise with the Client Services team to ensure all issues and initiatives are shared with the client, all monthly service review reports and meetings are completed and general service levels remain Green.
Communication
- Support the Team Manager by providing updates on relevant developments, getting feedback and updates on salient issues.
- Promote an environment of open and clear communication ensuring a positive and professional relationship with internal and external parties.
- Act as escalation point for all Client issues, potentially attend Monthly Service Reviews as required and represent the bank accordingly.
- Escalate to and inform the Team Manager about client activity, ongoing initiatives, status of deliverables and potential issues etc.
Quality and Risk Control
- Operate according to procedures in place to ensure no material errors or audit issues arise by reporting and proactively addressing potential risk areas.
- Contribute to the achievement of benchmark KPI's .
- Assist with regular review of processes and controls to identify any operational gaps from agreed checklists, guidelines and written procedures. Help identifying root causes when errors, incidents or near misses occur in the area.
- Ensure procedures are up to date and reflective of current practice.
- Assist with answering all Audit, Client, Compliance, and Trustee queries ensuring they are prioritised, thoroughly investigated and responded to in a timely manner.
Change & Project Management
- Escalate where you identify any growth in volumes, or service creep.
- Highlight manual, repetitive or risky, tasks which would benefit from automation, focusing on improving straight through processing.
- Assist in any reviews of internal and 3rd party IT systems highlighting where changes can be made to improve automation and efficiency levels.
- Support rollout of services to new funds and ensure the smooth transition into TA operating teams.
- Foster and develop close working relationships with other departments and locations to ensure that TA issues are addressed and SLAs are in place where necessary.
Management Skills:
- Proactive and focused attitude to work and an ability to constantly meet deadlines. Excellent analytical, organizational and time management skills.
- Strong teamwork, interpersonal, oral and written communication skills. Dependability and flexibility a must.
To be successful in this role, we’re seeking the following:
College Degree preferred. 4+ years’ experience in financial services including 2+ years’ experience in Investor/Transfer Agency Services, and dealing with large institutional clients including experience in closed-ended and/or open-ended fund structures. Subject matter expertise in the area of Capital Calls, Equalisation, Allococation files etc is a must.
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion , Disability: IN – 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
