On behalf of our client, a renowned telecommunications company, we are seeking a Customer Support Representative for a unique project in the field of online gambling and gaming. In this role, you will utilize your expertise in providing exceptional B2C support to address both commercial and technical issues specific to the online gambling and gaming industry.
If you have a passion for technology and thrive in a fast-paced and modern environment, we invite you to apply now!
Responsibilities
- Providing technical assistance via phone, email, or live chat
- Reporting request and procedures within CRM program
- Testing for proper connectivity function
- Offering first level assistance and problem solving
- Tracking systems issues to resolution within agreed timeframes
- Ask customers targeted questions to quickly understand the problem
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Requirements
- Graduand or Graduate of IEK, College, TEI or AEI
- Experience in any customer service-related position will be considered an asset
- Good knowledge of English
- Familiar with technology
- Excellent communication skills
- Attention to detail
- Team player
Benefits
- Hybrid working model
- Ability to work in rotating shifts
- Mobile contract in a preferential corporate program and device subsidy
- Special discounted prices in Fixed Telecommunication, Internet and TV services
- Emphasis on well-being
- Modern workplace and youth environment
